Covid-19 Update: Please note that due to the disruption caused by the coronavirus outbreak there are some changes to our payment methods below. We can currently only accept Debit & Credit cards, cheques and bank transfers. Please read our operational update for more information on the changes we've made to the service at this time.
We offer a range of different payment options to suit your requirements. Place your order online and pay for you bullion using
one of the four payment options detailed below. For more information call 0121 369 3000 or email firstname.lastname@example.org.
1. Bank Transfer
Pay for your order by internet, telephone or by requesting a bank transfer at your local branch. Once you have confirmed your order with us you will receive a confirmation email detailing your order reference number and our payment details. Immediately arrange your payment via bank transfer quoting your order reference number as the payment reference. If we receive your funds before 2pm / 14:00 and your products are in stock we will aim to dispatch your order the same day.
2. Debit Card
Use debit to pay instantly online up to the value of £30,000. Payments are accepted on Visa Debit, Maestro or MasterCard.
Security is paramount, as a result we can only dispatch debit card orders to the registered card holder’s address.
We also operate a number of fully verified and secured online security features for payments made by debit card.
3. Credit Card
Use credit to pay instantly online up to the value of
Payments are accepted on all Visa and MasterCard
credit cards. There is NO surcharge for credit card payments.
Security is paramount, as a result we can only dispatch credit card orders to the registered card holder’s address.
We also operate a number of fully verified and secured online security features for payments made by credit card.
4. Personal Cheque
Pay by personal cheque. Once you have confirmed your order a cheque must be sent by the end of the next working pay. Please make all cheques payable to Jewellery Quarter Bullion Limited and clearly write your order reference number on the reverse. We must wait 4 working days from us receiving the cheque for your funds to clear fully before dispatching your order. All cheque payments should be sent to:
Mail to: JQB Ltd, Floor 16, Centre City Tower, 7 Hill Street, Birmingham. B5 4UA.
5. Cash at our Trade Counter
Pay cash in at our Trade Counter up to the value of £5,000. Payment in cash is only accepted if the customer has provided acceptable ID to our counter staff, including photo ID (passport or driving license) and a separate proof of address document (bank statement, utility bill etc) from within the last 3 months.
Please note: This sum is per household, not per person. The £5,000 limit is for a period of 12 months following the first cash purchase and not per transaction.
Customers arriving together to place separate orders at our Trade Counter cannot be served. For example, if John and Jim come together both wanting to spend £5,000 in cash each then we would not be able to serve them, whether they were married, friends, or neighbours . If they came together but just John was ordering then this would be fine.
These regulations are in order to comply with HM Revenues & Customs anti-money-laundering guidelines. Orders over this limit will be cancelled, and certified ID is requested to process all orders over £1,000 and for all refunds. ID documents will be requested if we cannot verify your identity.
GOLD.co.uk takes online payment security very seriously. We have partnered with SagePay (one of the UK’s leading payment providers) to provide you with a safe method of making online Debit Card and Credit Card transactions for orders up to the value of £30,000 (inc VAT).
For orders in excess of £30,000, customers must select one of our alternative payment methods. Additionally, any orders in excess of £50,000 must be placed via telephone with our knowledgeable team on 0121 369 3000 between 9am - 5:30pm, Monday to Friday.