At Gold.co.uk all parcels are dispatched in secure, discreet and unbranded packaging. All orders are fully insured for the value of the contents during transit. We only deliver to the UK and Northern Ireland. Any parcels over £35 in value will require a proof of delivery upon receipt in the form of a photo, signature or GPS coordinates.
We dispatch orders via Royal Mail. We deliver all over the UK, as well as shipping to the Channel Islands of Jersey and Guernsey. Listed below are our current delivery options, as well as current estimates on how long deliveries should take.
Orders will typically be dispatched the same day as long as cleared funds are received before 3pm / 15:00 at the latest. ID validation may delay the dispatch of your order, and we recommend ordering as early as possible if you require same-day dispatch.
All orders with funds received after the 15:00 cut-off time will be dispatched the following day, subject to any advised delays on the homepage. We dispatch on weekdays only - orders placed over the weekend will be processed the following working day. If you would prefer to arrange a more convenient delivery date please get in touch prior to placing your order and one of our support team will be able to help you.
Order dispatches are confirmed at roughly 19:00 each evening Monday to Friday. We will send you an email at this time confirm the dispatch of your parcel. For orders over £150 you will receive tracking details so you can monitor the progress of your parcel.
For customers based in areas such as the Scottish Highlands, the Outer Hebrides, and other rural or remote areas, it may take longer to receive Next Day orders and additional time for standard insured postage due to the transport logistics involved.
Orders for Jersey and Guernsey may be subject to import taxes or duties, as set by each individual government. Due to changes to Royal Mail deliveries in Jersey, we can no longer offer Next Day deliveries in this region. Deliveries are expected to take two working days following the day of posting.
Customers having items delivered to an address in Jersey will have to pay 5% goods and services tax (GST) on all products and delivery costs (where paid). View our FAQ's regarding GST.
Please consult a local customs agency or the relevant government websites for further information and guidance.
1. FREE Insured Next Working Day Delivery (orders over £400)
Sent via Royal Mail Special Delivery, this includes shipping, packing and insurance for orders over the value of £1000. Orders over £50,000 will be dispatched in separate parcels on consecutive days. You will receive a dispatch confirmation at approximately 19:00 the day the parcel is sent containing your tracking number. Please expect this delivery by 13:00 the following day.
Orders under £400 can upgrade to Special Delivery, at a cost of £7.50, should they wish at checkout.
2. FREE Tracked & Signed 24hrs (orders from £150 to £399.99)
Free insured delivery with Royal Mail Tracked & Signed 24hrs service is included for orders between £150 - £399.99. This delivery option is fully insured. This service will typically arrive within 24 hours of dispatch. This service has a weight limit of 1kg.
3. FREE First Class Signed For Delivery (orders from £35 to £149.99)
Order values between £35 and £149.99 will be sent via Signed For First Class with Royal Mail, which typically takes 1 - 3 working days, but can take up to 10 working days to arrive during periods of disruption or high demand.
4. FREE First Class Delivery (orders under £35)
Orders under £35 will be sent via First Class with Royal Mail, which typically takes 1 - 3 working days, but can take up to 10 working days to arrive during periods of disruption or high demand.
If you require any further information regarding delivery options, please do not hesitate to contact our Support Team on email@example.com or call us on 0121 369 3000.