FAQs - Allocated Storage

Click on one of the links below to jump to a question, or scroll down to read through our Allocated Storage FAQs in full.

How does our storage service work?

We offer fully allocated storage of your bullion with Brink's, a global leader in secure storage of precious metals and valuables. All items are held in secure vaults in the United Kingdom. When ordering, simply select the 'Storage' option and we will arrange for your products to be delivered into the secure vault at Brink's . They will be held on a fully allocated basis. This means that your products will be segregated from those of other customers. All goods are insured at all times.

Storage fees will be charged monthly in arrears, via direct debit, based on the value of your total metal holding.

Click here to view our storage fees

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What is Fully Allocated Storage?

Your goods will be stored with Brink's in a secure vault. Each order you place into storage will be deposited as a separate package, and will be completely segregated from any other customer products which are being stored at the same vault. All items are fully insured while stored.

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Which products can I have stored?

You can choose storage for any of the products we sell on the website.

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Are my goods insured when stored?

All stored goods are fully insured under the Brink's insurance policy against any physical loss, damage or theft.

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How do I check my holding in storage?

You can login to your GOLD.co.uk account online at any time and view a history of all orders completed and in process. Please note that your order may take a few days to appear in your account marked as 'Fully Stored' due to the physical allocation of products involved.

All the items stored at Brink's are subject to a review by independent auditors, Rödl & Partner, to give extra peace of mind.

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How are the storage fees calculated and charged?

Fees for storage are calculated based on the daily Insurance Value of your holding for the period being billed.

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What is the daily insurance value?

The daily Insurance Value of your holding is calculated based on the pure precious metal weight of your holding each day multiplied by the PM fix metal price as quoted by the LBMA (https://www.lbma.org.uk) and uplifted by the percentage premium you originally paid for your specific product. This is billed monthly in arrears based on when your goods are first allocated for storage.

A full schedule of the fees for storage can be found on our storage fees section of the website.

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How do I pay for storage?

Payment for storage is by Direct Debit and is collected monthly in arrears. Following the placing of your first storage order you will be advised of the date of the first payment which will normally be within 2 months of that date. Thereafter, your payments will be monthly in arrears.

You will be notified at least 10 days in advance of any Direct Debit collections with details of the payment date and amount as calculated based on your daily Insurance Value in storage.

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Do you buy back goods that are held in storage?

You can sell back items held in secure storage by calling our customer support team during office hours to agree a price and, subject to certain security checks, we will arrange for payment to be made to your linked bank account.

If you are selling part of an order and the value of metal sold is less than £2,500 we will charge you a re-vaulting fee to return the remaining unsold items back into secure storage.

Click here to view our storage fees for more details.

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Can I have my goods delivered from storage?

You can request delivery of your stored goods at any time by simply calling our customer support team. Delivery and handling charges will apply. Click here to view our storage fees page for more details.

Deliveries will be made to the linked address on your account, however, if you wanted to specify an alternative linked address, for your own security, further checks and additional documentation will be required beforehand.

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Can I collect my goods from the vaults?

No. It is not possible to collect in person from secure storage as items are held in professional vaults with no public access allowed. You can however request delivery of your goods.

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What are my Linked Address and my Linked Bank Account?

These details will be used for any physical deliveries out of storage (Linked Address) or for remitting proceeds from any sale of your goods (Linked Bank Account) so, for your own security, it is crucial that the details we hold are accurate and up-to-date. This information will be requested when you place your first storage order with us and we will require copies of ID to validate it before any delivery or payment can be made to you.

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What ID will be required to validate my Storage account?

Required ID will include one piece of photographic identity (e.g. a valid passport or driving licence) and a copy of a document to prove your address, dated in the last 3 months (e.g. bank statement header, utility bill, council tax bill).

ID validation will be processed via the Mitek verification system. This is a secure platform where you can upload your ID documents. If you require any assistance with this process please contact our support team.

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What if I move house or change my bank details?

If you want to change the Linked Address or Linked Bank Account in the future you will need to notify us immediately and, for your added security, you will need to send us your Account Card along with a new copy of ID.

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What is my GOLD.co.uk Storage Account Card for?

Following your first storage order, we will send you a unique GOLD.co.uk Account Card in the post inside Welcome Pack. It is very important that you keep it safe as this card will be used as an additional layer of security when making changes to your account, such as changing the Linked Address or Linked Bank Account details.

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What if I lose my GOLD.co.uk Storage Account Card?

It is your responsibility to notify us as soon as you become aware that your GOLD.co.uk Account Card has been lost as this card is important for changing details on your account. Simply contact our customer support team who will cancel the old card and talk you through the requirements for issuing a new one.

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Can I store goods previously purchased from you or elsewhere?

Please contact us if you are interested in storing goods you have previously purchased from either GOLD.co.uk or BullionByPost.co.uk. Unfortunately we are unable to accept back goods for storage which have been purchased from elsewhere.

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Can I set up a storage account in joint names?

Please contact our Customer Service team on 0121 369 3000 for further information.

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Can I set up a storage account for a company?

You can set up a storage account on behalf of a company, but there will be additional ID requirements. We will need copies of the Company's Certificate of Incorporation and VAT Certificate as well as a bank statement / utility bill in the name of the company along with certified ID of a director(s). Please contact our Customer Service team on 0121 369 3000 for further information.

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For help and advice call us on:

0121 369 3000

8am to 10pm - 7 days a week

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