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For help and advice call us on:

0121 369 3000

8am to 10pm - 7 days a week

£ $
Live Metal Prices
Metal Ounce Gram
Gold £1,245.61 £40.05
Silver £19.159 £0.616
Platinum £858.52 £27.60
Palladium £1,676.00 £53.89

Updated 20:58 28/02/21

Operational Update

25/02/2021 – High silver demand. Orders may take 3 - 5 working days to be dispatched.

Our stock availability on many silver products is currently limited due to the unprecedented surge in demand, however, we are working hard to secure more and will make it available on site as soon as possible. If you are interested in purchasing a product which is currently out of stock, please create a ‘stock alert’ on the product page and we will notify you by email as soon as it becomes available .

Gold.co.uk do not pre-sell silver or gold, any products that are displayed as ‘In Stock’ are of products we have physical stock of in UK vaults. This means that stock is fully allocated to customers’ orders as soon as it is placed, rather than a ‘pre-order’ where the stock may not exist.

Our customer service team are working extremely hard to respond to all customer enquiries as quickly and efficiently as possible. If you try to call us but are unable to speak with an advisor, please leave a message with our answer service team and we will phone you back as soon as possible. Alternatively, you can also email us at [email protected]

Thank you,

Robert Halliday-Stein

Founder & Managing Director

.


08/01/2021 - Due to very high demand new orders may take 2-4 working days to be dispatched.

Our customer service team is available to assist you between 8:30am to 5:45pm, Monday to Friday on 0121 369 3000 or via email at [email protected]

Thank you,

Robert Halliday-Stein

Founder & Managing Director

.


03/12/2020 - Due to very high demand orders may take up to 3 working days to be dispatched.

As normal, our customer service team is available to assist you between 8:30am to 5:45pm, Monday to Friday on 0121 369 3000 or via email at [email protected]

Thank you,

Robert Halliday-Stein

Founder & Managing Director

.


05/11/2020 - Open for orders online and by phone as normal

Following the recent announcement by the government regarding a national lockdown, we would like to inform our customers that Gold.co.uk continues to remain open for orders online and by phone as normal. Our operations, including dispatch and customer support, continue to work very effectively.

If you have any queries you can speak to one of our customer service advisors on 0121 369 3000 between 9am - 5:30pm, Monday - Friday. Additionally, you can also reach us via email at [email protected] and we will get back in touch with you as soon as possible.

During this time please also note the following;

Sell to us by phone - If you are looking to sell gold or silver, please get in touch directly with our customer service team on 0121 369 3000 to book in your sell order. You will then be advised on how to post your items to us.

If you have your products in storage with us, the procedure for selling from storage remains the same. Please get in touch with us by phone during regular office hours to organise a sale.

Counter service remains closed - Our regular counter service for buying and selling precious metals onsite remains closed. As soon as we are able to resume this service we will update customers accordingly.

Finally, I would like to thank all our customers for their continued patience and support. Everyone at Gold.co.uk has worked incredibly hard to provide reliably excellent service in the unusual circumstances we find ourselves.

We will continue to monitor the situation and will update customers on this page if anything changes.

Regards,

Rob Halliday-Stein

Founder & Managing Director